Frequently Asked Questions

New Customer

Does STR88FACE.com have a retail store?    STR88FACE.com is an online store with a office and warehouse in Savannah, we do not operate a retail store.

Where is STR88FACE.com?    STR88FACE.com is located in Savannah, Georgia. To reach us, please visit Customer Service Page. For product return and exchange, please visit Returns Page.

Does STR88FACE.com have a satisfaction guarantee?   Our 100% satisfaction guarantee ensures that every item you purchase at STR88FACE.com meets your high standards - or you can return it for a refund if the following conditions are met: If you're ever dissatisfied with an item, you may return your purchases, please visit Return Page.

Why isn't my browser working with your site?   Ordering from our site requires the use of an SSL-compliant browser. We recommend using Microsoft Internet Explorer 8.0 or later, Firefox 3.5 or later, Safari 4.0 or later or Google Chrome 2.0 or later. If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly. Also, your browser preferences must be set to accept cookies.

Order Questions

How do I change or cancel my order?   Please contact the customer service immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel. Click Here to see our Returns Policy.

What forms of payment do you accept?   STR88FACE.com currently accepts Visa, MasterCard, Discovery, American Express, and PayPal for all orders. Customers without a PayPal account will have an option to set up an account with Paypal while you go through the payment process. However, you do not need to create a PayPal account if you choose not to. You will be prompted by PayPal to create an account with them or not after the transaction goes through.

What is PayPal?   PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

What do I do if I have questions about my PayPal payment or PayPal account?   You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.

Do you accept international credit cards?   STR88FACE.com accepts international credit cards via PayPal for All International Orders.

Is my payment to STR88FACE.com secure?   Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them.

Shipping and Delivery Questions

How long will it be before I receive my order?  

When will I receive my order?  

How can I track my order?   Once an order has shipped out, we will send you an email with the tracking number. You can then find your order shipping status here.